llumi award 2022 for “Outstanding Collaborator”
User Researcher Jana Schöppe recently attended the Human Insight Summit where she collected the ‘Outstanding Collaborator’ illumni award 2022 on behalf of the whole UX team. A distinguished prize in the industry, the illumi award pays homage to a company that has found innovative ways of creating the ultimate customer experience. With its constantly evolving approach to customer interactions Spread Group managed to win over the panel, despite tough competition.
Backed up by qualitative research methods, the group has championed the prioritization of an enjoyable customer journey over the last 10 years. Simply put, listening to the values and opinions of their customers defines how they go forward. For example, they have expressed a greater desire for sustainable products, leading to a growth of 20% in this area.
“We are very pleased that our work over the past ten years has been recognized with this award. My thanks go to the entire team, especially Christiane, Thomas and Jenny. Without their dedication, we would not have been able to create such an exceptional customer experience, as we just heard from the panel,” said Dave Gorman, Director Customer Experience.