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2021-08-13 Spread Group Full-time Leipzig SN Gießerstraße 27 04229 Germany

(Senior) Product Owner (f/m/d) Customer Services and Communication

At Spread Group headquarters in Leipzig, Germany we are currently seeking qualified candidates for the role of a (Senior) Product Owner (f/m/d) Customer Services and Communication. The main task would be to drive strategic product solutions in an environment that’s passionate about empowering customer self-expression with things they can use, wear and carry.

The customer is at the heart of what we do. As a (Senior) Product Owner (f/m/d), you will be responsible for our customer communication and service tool landscape in a continuously growing environment. Our systems tooling should be a driver for improving our customer experience and performance.

You will be part of a department consisting of product owners and project managers. We work within cross-functional teams to constantly evolve our product portfolio. We aim to create the best possible user experience by taking full advantage of innovations in technology. We advocate design-driven product development and analytics-driven decision making.

Your Responsibilities

  • You will work with the team to articulate the product vision and set up the roadmap
  • You will explore new opportunities, detect user needs and improve the product for your customers
  • You will define the product requirements by working closely with key stakeholders
  • You will develop your product according to agile process, aligning aspects of engineering, user research and design
  • You will manage the product backlog with prioritization, trade-offs and constraints
  • You will be the expert in the competitive landscape, also exploring emerging opportunities
  • You will back up your approach with data and well-structured arguments, while your decisions are well-founded and informed

Learn more about working as a Product Owner at Spread Group in this interview.

Your profile

  • You have 3+ years of product-management experience using agile techniques
  • You can demonstrate proven success in taking a product from conception to the live status, iterating collaboratively with design and engineering peers, and shipping at scale
  • You know how to communicate with stakeholders and how to work closely with a team of engineers
  • You have experience in working with analytics tools
  • You have strong numerical, analytical and verbal skills; a quick thinker and a clear communicator
  • You are an excellent communicator at all levels, a natural missionary who is passionate about product as a discipline and your vital role at Spreadshirt

Nice to have

  • Experience with customer service processes and tools
  • Understanding of large scale e-commerce platforms
  • Understanding of technical architecture

We value diversity at Spread Group. We are proud of and continue to encourage the increasing diversity of our company culture and community. Your skills, talents, and experience are our focus no matter your age, ethnicity, religion, national origin, gender, sexual orientation, marital or disability status.

We offer

  • High levels of responsibility and career development opportunities
  • Continuous training with workshops and conferences
  • Flexible working hours and a highly motivated team
  • Fabulous offices with roof terraces, fresh fruit, drinks, PlayStation corner, table tennis and of course, a whole lot of t-shirts!
  • A creative and informal working atmosphere
  • For more insights into the daily life of Spread Group, please visit us on kununu and Instagram

We look forward to receiving your application, preferably online via our career portal in German or English or as a PDF document to jobs@spreadgroup.com. Please state reference number V00-1396 and don't forget to let us know about salary expectations and your earliest starting date.

P.S.: We love creative CVs, a can-do attitude, and fresh perspectives. We want characters full of ideas and drive – no matter how old you are, where you come from or what your background is. Show us what you're made of!

We would like to fill this position without support of staffing agencies.

Nadine Brucker

Nadine Brucker

Junior Recruiter

WHAT WE OFFER

Diversity

Diversity

We believe inclusivity is essential – and act on it. We celebrate coming from 43 different countries, are proud of having 52% women in leadership roles and are thankful for our shared experiences.
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Feel-Good Benefits

It’s not all fresh fruit and free drinks (but we have those too). Our feel-good efforts strengthen our culture and encourage networking and cross-departmental collaboration.
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Modern Work Life

Regardless of place or time zone – digital work is the standard. Our global productivity is fueled by OKRs, agile management and flat hierarchies.
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Transparency

We keep our employees in-the-know. We’re radically transparent about our growth, revenue (currently $146 million), profit, future plans and achievements.
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Respect

We believe in respecting our planet, new ideas and each other. With leadership based on mutual respect: We want your input from day one, whatever your role.
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Flexibility

Interested in remote or part-time work in a leadership role? Need to leave early to pick up your kids? We see you, let’s talk about it.